The thechester.com team is committed to protecting and respecting the privacy of your personal data and complying with data protection principles and terms under applicable law.

This Privacy Policy sets out the basis and terms under which thechester.com collects, processes, uses and/or discloses information obtained from you when you visit the thechester.com Platform or use the restaurant service.

Such information may include personal information relating to or associated with a particular individual such as name, residential address, telephone number, email address, travel document information, car rental information , insurance information, age, date of birth or any other information we have requested and provided by you.

Please read this privacy policy carefully. By accessing the thechester.com Platform, you consent to the collection, processing, use and disclosure of your Personal Information as set forth in this Privacy Policy.

Scope of terms

This Privacy Policy may be updated, revised, or modified at any time without prior notice. Your continued access to thechester.com or use of the Service signifies your acceptance of the updated, revised, or modified Privacy Policy, unless the changes reduce your rights, in which case your consent will be sought.

If you do not agree to all of the terms and conditions in this Privacy Policy or any subsequent updates, amendments or modifications, you must cease accessing or using the thechester.com Platform and Service.

This Privacy Policy is available on https://thechester.com/. Please visit this website to view the most recent version of this Privacy Policy.

Collect information

We collect Personal Information that you provide to us when using the thechester.com Platform, including when you open a user account, access the thechester.com Platform or make a reservation, rental and/or reservation for any intended Service or use of the Service.

We request your Personal Information on a voluntary basis. Without this information, we may not be able to provide you with certain Services. For example, we cannot open your user account or make a reservation for you without your name and contact details.

1) Open your user account

When you open or modify a User Account with us, we may collect your Personal Information, such as your name, email address, person name, user, password and phone number.

2) The thechester.com platform provides customers with the ability to make online reservations for restaurants in Finland. Customers can also reserve the service or use the service through the website.

We may collect and process certain information when you access the thechester.com Platform, make a reservation, or intend to use the Service. This information may contain your Personal Information or non-personally identifiable information that is linked to your Personal Information. The information we collect may include, but is not limited to, the following:

(A) We request that you provide copies of any correspondence (including by email, instant message, or private message) between you and us, as well as copies of correspondence between you and the operator.

(B) The information we need from you to make a reservation, use the service or make a purchase from us (including, but not limited to, information from your ID documents, restaurant information, insurance information, age and date of birth).

(C) Details of your use of the thechester.com Platform, including traffic data, location data and duration of user sessions, are transmitted to us for storage.

(D) Feedback and responses to surveys conducted by thechester.com in connection with the Services and newsletters are greatly appreciated.

(E) When you use or access the thechester.com Platform, information is automatically collected and stored on our servers or the servers of our third-party service providers. This information may include your username and password for your User Account, your computer’s Internet Protocol (IP) address, browser type, browser information, device information (including device identifiers), pages visited, and pages visited before or after.

3) When you use your mobile device to access the thechester.com Platform, we may collect information about you and your mobile device as set forth in our Privacy Policy. This may include location information if you have consented to and configured your mobile device to send us such information, or if you have uploaded photos with location information to the thechester.com Platform. We use such location information in the ways and for the purposes set forth in our Privacy Policy.

We may use your location to suggest nearby Services while you’re traveling or to deliver personalized content. You can change your mobile device’s privacy settings at any time to deactivate location sharing. Please note that some features of the platform may be affected if you disable such location sharing. If you have any questions about your mobile privacy settings, please contact your provider.

If you make reservations for other individuals through the thechester.com Platform, we may request personal information about that individual. You must obtain all necessary consents from such individuals and ensure they know, understand and accept this Privacy Policy before providing their personal data to thechester.com.

Save data

The personal information and other data we collect from you may be transferred to, processed and stored on our servers or the servers of our third-party service providers. Your personal information will be stored for as long as is necessary to fulfill any of the purposes described in this privacy policy or to comply with any contractual requirements necessary for the provision of the services, including but not limited to service and legal, tax or accounting requirements.

When it is no longer necessary for us to process your Personal Information, we will either delete or anonymize the data. If this is not possible (for example, about your personal information already stored in a backup storage), then we will securely store your personal information. We will anonymize or aggregate your data before using it for analytics or trend analysis purposes.

Thechester.com will use reasonable efforts to maintain the appropriate physical, electronic and organizational processes to ensure that your Personal Information and other data are handled in a secure and appropriate manner, in accordance with this Privacy Policy. These efforts aim to protect your data from unauthorized access or alteration, disclosure or destruction.

We will take all reasonable steps to protect the personal information you provide to us from unauthorized access or use. However, we cannot guarantee the confidentiality of your personal information at all times or to the extent that we have fulfilled our obligations. We will not be liable for any loss, damage, costs, or expenses that you may incur as a result of unauthorized access or use of your personal information.

All payment transactions made by us or our selected third-party payment processing providers will be encrypted using online encryption technology. It is your responsibility to keep your chosen password confidential and not share it with any third parties.

Use information

We process the Personal Information collected in order to provide the service and to improve our services. We also process Personal Information collected for direct marketing purposes on the basis of our legitimate interests.

For example, thechester.com will use Personal Information and other data collected through the thechester.com Platform or when purchasing the Services to create your User Account, to make reservations, rentals and / or pre-order Food Services, to provide you with the Services, and to continuously improve the thechester.com experience.

We use your Personal Information and other data to improve your experience with our Platform and Services. This includes making purchase requests faster, providing better customer support, and giving you timely notification of new Services and offers.

We may also use your Personal Information to contact you for feedback on your use of thechester.com Platform, to assist us in improving the thechester.com Platform, or offer you special savings or promotions, where you have indicated your consent to receive such communications. If you do not wish to receive notifications about special savings or promotions, you can simply opt out of them by replying to us via the hyperlink provided in these notifications.

Disclosure

We may share your Personal Information and other data with third parties, some of whom may be located outside of your country. Circumstances under which such sharing and disclosure will take place may include, but are not limited to, the following:

1) In order to successfully complete your reservation or Catering, or to perform our Terms of Use, we may share your information with Operators or third parties (including but not limited to tour operators, activity providers, restaurants, shops, transport companies, etc .) trucking companies, railway companies, travel agencies, amusement parks, telecommunications network operators, hotels, car rental companies, insurance companies, etc.), both inside and outside your country. These are the entities who deliver or provide goods and services or act on our behalf.

2) If you are a visitor, go to the Operator in connection with the Service for which you have booked, leased or intend to book. The service the Operator provides will give you information about your booking, lease, or intended booking.

3) As an operator, you are responsible for any visitors in connection with the service you are providing.

4) We engage third-party service providers to perform certain services on our behalf, such as web hosting services, data analysis, marketing, market research and to provide you with the Services.

5) In the event that disclosure is required by any applicable law, court order, or request from a government agency.

6) In the group of companies thechester.com, your Personal Information may be disclosed in the event of a corporate transaction, such as a sale, merger, or other corporate reorganization or restructuring of our company. The Personal Information may be shared or their transferred to the new controlling entity or authorized third party to continue our business.

7) To those concerned with protecting the rights and property of thechester.com:

8) Third-party sharing will only occur with prior written consent from the user. Users may withdraw their consent at any time.

We may also share aggregated or anonymized information with relevant third parties, including our advertisers. Such Information does not contain any Personal Information and will not personally identify you. However, in some cases, these third parties may own information about you or obtain your information from other sources. When they combine that information with our aggregated information, they can personally identify you.

Your personal information may be transferred to countries outside of your own and the Asian Union for the purposes mentioned above. If such a transfer takes place to a country that does not offer an adequate level of protection, reasonable efforts will be used by thechester.com to ensure appropriate safeguards are in place. Possible safeguards include, but are not restricted to, the standard contract clauses of the Asia Commission; EU-US and Swiss-US privacy shields or any other appropriate cross-border transfer mechanism.

The thechester.com Platform may contain links to third-party websites. You should be aware that any Personal Information you provide to these websites is not subject to this Privacy Policy. thechester.com is not responsible for any loss or damage you may incur from providing Personal Information or other data to these third-party websites.

Cookies

Cookies are used to make websites work or function more efficiently. When you visit our Website, some of your Personal Information is transmitted to us by your browser via cookies. This allows you to access the thechester.com Platform and helps us create a better user experience for you. Our Cookie Policy has more details about cookies and similar technologies we use.

Your benefits

You may access, correct, or delete your Personal Information through the thechester.com Platform at any time by going to the user portal and selecting “My Account.” alternatively, you can make a request to access, correct, or delete your data by sending an email to [email protected].

If required by applicable law, you can request that we restrict the processing of your Personal Information or object to the processing by submitting your request or objection via email at [email protected] You can also request a copy of the information we hold about you by sending your request via email at [email protected]

If you have a complaint about how we handle your Personal Information, please contact us using the information below. We may need to verify your identity before we can process your request.

If you have questions about this Privacy Policy, please email us at [email protected]

This policy was last updated on October 1, 2022.